Terms and conditions

Payment

It is possible to pay with Paypal or if you are in Canada with Interac email transfer. The credit cards are accepted through Paypal. Please contact us for any other payment method.

Cancellation

All Canceled Orders will be charged a 10% cancellation fee if the order has not been shipped, but is already in the processing stage. If an order is canceled after shipment, you will need to go through our Return process (see below).

Sales tax

Perfect Tuning is required to collect sales tax on orders to be delivered to addresses within Canada based on the zone being shipped to. The customer is solely responsible for all sales tax (or other taxation) on orders shipped out of the country.

Expeditions

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS or Purolator with tracking.

If your country is not available in the shipping cart or if you would like an other shipping method, do not hesitate to contact us at sales@perfecttuning.net.

Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees do not include and duty or other fees if the shipping address is outside of Canada. 

Returns

*** BEFORE ANY RETURN, YOU MUST CONTACT US AT SUPPORT@PERFECTTUNING.NET TO GET A RMA AUTHORIZATION NUMBER ***

Without a RMA number, the package will be refused.

We have a strict 30 day return policy, and only brand new unused and unwrapped items can be returned. All returns of products sent back to Perfect Tuning may include up to a 20% restock fee. All returns must include the original undamaged packaging the product was originally shipped with. Special ordered items are non-refundable and can not be returned. 

Typographical Errors

In the event that a Perfect Tuning product is mistakenly listed at an incorrect price, Perfect Tuning reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Perfect Tuning reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Perfect Tuning shall issue a credit to your credit card account in the amount of the incorrect price.

Limitation of Liability

Perfect Tuning shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Perfect Tuning has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Out of stock items:

We do our very best to always have what you want in stock, however it is not always possible. If an item you have ordered is not currently available, we will contact you and offer you one of the following alternatives: (1) We can backorder the item and send it as soon as it's available; (2) You can select a substitute item; or (3) We can remove the item from your order and issue a store credit or refund.